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10 Success Factors for Change Management In Projects

Posted on January 21, 2012

According to change guru Peter Senge (1999), most change initiatives fail simply because they fail to produce hoped-for results. Given that project management is all about changing the status quo, effective change management is critical to project success.

Whether this is the latest 'flavour of the month' programs that senior management rolls out, implementation of an IT system or an internally-driven team initiative, it is important that the change and expectations are effectively managed.

Current thinking indicates that good managers are the key to successful change management. In general, managers who see the need for change are usually correct in their assessment. Senge (1999) says: "companies that fail to sustain significant change end up facing crises. By then their options are greatly reduced."

It can be quite difficult for managers to view their work on change in a holistic fashion. Personal attitudes and political agendas can lead to bias towards HR issues or IT issues specifically preventing the big picture focus.

Based on this I have constructed 10 success factors to help project managers manage change in small projects or large organisations:

Factor 1 - Plan first

Take time to understand the central need for change. Know what you are trying to do and why. Think about the links of the change to real-life problems and create a vision of what it will look like when those problems are resolved.

Factor 2 - Involve the Team

Create opportunities - especially in the early stages - to discuss change with the team. This will not only create enthusiasm for change but also be a source of ideas for improved processes and ways of communicating to others. Negotiation will be easier if the team is on board from the start.

Factor 3 - Support the Team

Introduce the change clearly to the team. Explain the current performance level and why the change is needed, what it will involve and the objectives. Reassure staff throughout the change process - particularly around issues of changing roles.

Factor 4 - Lead by Example

Showing your own commitment to the change will act as a signpost for others in the team to also commit. Make your commitment evident in the decisions you make.

Factor 5 - Put Yourself in the Team's Shoes

Try to anticipate what will be the key issues that concern team members. Plan how you can best deal with them should they arise. Concerns will most often be about changed ways of working, new reporting structures, changes to job roles and services and unfamiliar systems or tools.

Factor 6 - Manage Resistance with Compassion

Resistance to change may be frustrating but it is a natural human reaction. Team members might resist change if they think that job security, the way the work, or work patterns will change. Managers need to source, analyse acknowledge, respond to and deal with staff concerns throughout the change process.

Factor 7 - Communication is Essential

Tailor your communication to the audience and their needs. Make it frequent and use different methods tailored to different preferences and accessibility. Methods might include one-on-one briefings, workshops, formal training programmes, advertising, briefing papers, blogs, RSS-feeds, e-mail and intranet postings.

Factor 8 - Review and Evaluate

Review and evaluation throughout the change process is vital. Continually check objectives and achievement against them. Celebrate ongoing success with the team and identify where you can improve.

Factor 9 - Know What You're Up Against

Change fails most often due to lack of understanding of the need for change, setting unrealistic goals, poor planning, and insufficient communication. Failure to properly manage change leads to problems with trust in change in the future.

Factor 10 - Don't Forget PM Tools

Great project managers use good tools to achieve outcomes. Tools such as SWOT, Gantt charts, Risk Assessment, Communications Planning and a realistic schedule will be useful in planning and delivering the smooth transition to success.

The Upshot

Change is all around us, and is happening every day. To some, this is exciting; they find it thrilling to be part of the action and to keep up with trends. But, to others, it can be threatening or even frightening.

As greater focus is placed on achieving business success and as projects are becoming more complex, project managers need to adopt the principles of change management in order to deliver the desired outcomes. If done right, change can be a force for ongoing innovation, growth and success. Implementing the right factors to manage change successfully gives teams and organisations new skills that set them up to be change ready in the future.

Business Innovation

Posted on December 8, 2011

When it comes to increasing business innovation, every company must first look inside their organization and examine what it does effectively and successfully. They must also look at those things which are in need of improvement. This could be within their general business model or within their products and services.

The best way to determine the areas in which a company needs to grow and improve is to compare them to similar companies in the same area of expertise. This also includes companies that are similar in size and that offer the same types of services or products. By comparing a company in need of innovation to other companies, one can quickly begin to see what other businesses do more successfully and begin to learn how they can, in turn, be more innovative to produce better results.

Learning from the successes and downfalls of other companies is by far one of the most simplistic manners in which a company can go about increasing their own business innovation. This method of achievement is one of the easiest and most cost-effective ways in which a company can truly acquire high levels of business success. This should never be confused with copying another company; it is simply a way of looking at something from another point of view.

Companies that choose not to be innovative and choose not to set themselves above their competition, are those companies that never succeed past the first few years. They generally have to close their doors due to a lack of revenue and success because they are unable to change or adapt to their environment and customer requirements. Read more...

Running The Business Successfully With Free Pub Machines To Help Out

Posted on November 30, 2011

Walking into pubs these days, it is no longer a curiosity that there would be free pub machines in one corner. The presence of these machines are now considered to be a necessity, otherwise, the economic downturn will bring the joy of the pub-goers down along with it. To make the pub more successful, it is necessary to have these fruit machines.

Running a pub is no longer as simple as one would expect. These are the days where the economy is taking grips, not only with the finances and employment of the many people, but their need for entertainment as well. In the past, pubs were the place to go to unwind, have a few drinks with friends, play some cards of pool, even darts, and just have plain old fun. When in the past the music kept people spending, today, this has all changed.

Pubs today take advantage of the free pub machines within their premises. These can actually contribute to, at the very least, 10% of the pub's income, in some cases, to as much as 50%. This is an amount that cannot be ignored. It is a fact that more and more are going to pubs sitting in misery and not buying anything but a pint of beer, if anything else. It is to the benefit to have these machines within the pub to add to the income.

These days, governments now allow clubs and pubs to have their own free pub machines. These are miniature lottery system providers that the pub goers can enjoy. For as long as 20% of the profits are donated to charities, any profits that had been earned from the fruit machines can be utilized for whatever purpose the owner sees fit.

These machines can be installed for free, without any need for licenses either. All the owners have to do is to pay for whatever tickets had been sold, after which, any other money left in the machine belongs to the business.

The fruit machines as thus termed because they are colorful in a "fruity" way. The use of these fruit colors attracts the players in the pub and their presence draws the interest easily. In fact, all they need is a corner to sit on and the rest is left up to the players in the pub. It is simple, very affordable, and it makes up for a lot of lost income. Call the supplier and find out the terms of use and see the profits grow for the pub, without working for it.

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