Being a successful manager requires more than leadership. Managers are also responsible for the performance of the employees who report to them. Poor employee behavior and performance must be addressed quickly and skillfully to ensure that departmental and organizational goals are achieved. Although confronting employee behavior and performance problems is one of the most difficult aspects of a manager's job, avoiding this critical aspect of management has a direct impact on the productivity, profitability, and overall success of the organization.

An effective manager must be able to tell the difference between employee job performance and work habits. Although they are obviously closely related, an employee's performance refers to his output or results while his behavior refers to the way he does his job to achieve those results. Since poor work habits impact performance just as much as good ones, managers need to set aside time to ensure employees realize the correlation between behavior and performance. For example, a customer service representative who is rude to customers can lead to complaints which can then lead to lost revenues when customers take their business elsewhere.

Addressing unacceptable employee behavior and work habits early, before they become a serious problem and require disciplinary action, is also important. Managers should clearly describe to employees the exact nature of their poor work habits and how they impact both personal and organizational performance. But rather than focus on their attitude or personality, discussions with employees about unsatisfactory work habits should specifically concentrate on their behavior. This approach values them as individuals but stresses the ways in which changing work habits and behaviors will result in better outcomes. This is also a good time to discuss performance incentives, such as a pay raise or a bonus for improving the work habits that result in higher sales (or other performance objectives defined by the company).

Involving employees in an interactive process of enhancing unsatisfactory behavior is important for maintaining self-esteem and promoting a positive attitude. Developing and implementing an action plan with employee input increases accountability, and ongoing reviews with written progress reports ensures the steady improvement of employee behavior.

Managers can get the support they need to properly and effectively address employee behavior issues by hiring an executive leadership coach. A coach can help managers develop the communication skills to confront employee behavioral problems without negatively impacting morale, which ultimately boosts the performance and success of the employee, the manager, the department, and the entire organization.